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I have purchased many new vehicles over the years and, as the owner of multiple businesses, I regularly purchase both personal and fleet vehicles. I’ve dealt with countless dealerships and salespeople, and I can confidently say I have never experienced the level of service Mr. Omar provided at East Court Ford.
From the moment we connected, Omar’s communication was exceptional. He was responsive, thoughtful, knowledgeable, and genuinely passionate about making sure everything was taken care of. He communicated with me after hours, paid attention to every detail, and even personally helped move items from my trade-in into my new vehicle.
He completely exceeded our expectations.
What impressed me most was that it never felt like he was simply trying to sell me a vehicle. He made the entire experience easy from beginning to end. Knowing I was travelling back to Northern Ontario, he even followed up to make sure I arrived home safely.
As a business owner with a sales team of my own, I can only hope my team is perceived by our customers the way Omar was by us. Dedicated, high-quality people who genuinely care about their customers are becoming increasingly difficult to find, and Omar is absolutely one of them.
This is what modern car sales and customer service should feel like.
I am extremely thankful that East Court Ford came up in my search and that I was ultimately connected with Mr. Omar. He was nothing short of spectacular and is an incredible representation of the dealership.
East Court Ford has earned a customer who will never buy a Ford anywhere else. They will absolutely be my first call for future personal and fleet vehicle purchases.
If you’re considering a Ford, ask for Mr. Omar. He deserves every bit of recognition for the way he treats his customers.